
Purple Elephant Hoodie (Light Blue)
Comes in Small, Medium, Large, X-L, 2XL, 3XL, 4XL, 5XL
Thank you for purchasing a sweatshirt from our store. Your satisfaction is important to us, and we want to ensure a positive shopping experience. Please read our return and refund policy below:
Returns
- Eligibility: To be eligible for a return, your sweatshirt must be unused, unworn, and in the same condition as you received it. It must also be in its original packaging.
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Non-Returnable Items: Customized sweatshirts or items marked as final sale are not eligible for return.
Refunds
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Shipping Costs: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective product or error on our part.
Exchanges
- If you need to exchange your sweatshirt for a different size or color, please contact us within 30 days of purchase. Exchanges are subject to availability.
Damaged or Defective Items
- If your sweatshirt arrives damaged or defective, please contact us immediately at admin@theselfcarenetwork.org with your order number and a photo of the damage. We will arrange a replacement or issue a full refund, including shipping costs.
How to Initiate a Return or Exchange
- Contact us at admin@theselfcarenetwork.org with your order number and reason for return.
- We will provide you with a return shipping label and instructions for sending back your item.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at admin@theselfcarenetwork.org We're here to help!
Shipping Information
We aim to provide a seamless and efficient shipping experience. Please review our shipping details below:
Shipping Rates
- Standard Shipping: $5.99 (Delivered within 5-7 business days)
- Express Shipping: $12.99 (Delivered within 2-3 business days)
- Free Shipping: Available on orders over $50.00
Order Processing
- Orders are processed within 1-3 business days after purchase.
- You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
- Domestic Shipping: Standard delivery typically takes 10-20 business days.
- Delivery times may vary depending on your location and external factors, such as weather or carrier delays.
International Shipping
- We do not offer international shipping at this time
Shipping Carriers
We work with reliable carriers, such as USPS, UPS, FedEx, or DHL, to ensure your sweatshirt arrives safely and on time.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
- If you have any issues with tracking your package, please contact us at admin@theselfcarenetwork.org
Lost or Delayed Packages
- If your package is delayed or lost, please contact us at admin@theselfcarenetwork.org with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Note: We are not responsible for packages lost due to incorrect shipping addresses provided by the customer.
Contact Us
If you have questions about shipping or need assistance with your order, please reach out to us at admin@theselfcarenetwork.org. We’re happy to help!